Warranty Policy
25 Year Warranty on all Items
Gourmet Settings Flatware comes with an industry leading 25 year warranty from the date of purchase against original manufacturing defects in materials or workmanship. This warranty covers pitting & breakage of flatware pieces. The warranty does not cover scratches or surface staining due to everyday usage.
Proof of purchase may be requested. You may be asked to either return defective items to Gourmet Settings for review or you may be asked to provide emailed photographs showing potential manufacturing defects.
Once the warranty is approved, Gourmet Settings will refinish or replace your defective product without charge. A similar pattern will be sent as replacement if the original pattern is no longer available.
If you have a warranty issue, please feel free to contact our customer service at 1-800-551-2649. Our customer service hours are Monday to Friday 9:00am - 4:30pm EST (except holidays).
