Step 1:
Request a Return Authorization Number by emailing customerservice@gourmetsettings.com. No returns will be accepted without a Return Authorization Number.

Step 2:
Items must be returned in their original product packaging with the original receipt. We can only process returns and refunds for items directly purchased from and filled by gourmetsettings.com. Proof of purchase is required.

Step 3:
Returns should be sent to Gourmet Settings in a prepaid package with a carrier that can provide tracking and insurance. We cannot replace lost packages during the return shipment if proof of tracking is not available. C.O.D. deliveries will not be accepted at Gourmet Settings.

Step 4:
Once the returned item is received at Gourmet Settings and the condition is verified as unused, a refund will be issued in the original form of payment for the cost of the product as well as the tax. All refunds are issued as a customer credit made to the credit card used to place the original order. Shipping charges are non-refundable, unless the return is a result of Gourmet Settings’ error. This process generally takes 7-10 business days.